Refund policy

Policy

Return & Refund Policy

Our Guarantee

We want you to feel good about every Anivol purchase. Since our products are consumable dietary supplements, we do not accept physical returns — instead, we resolve issues through replacement or refund.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us at support@anivol.com within 30 days of delivery with your order number and a photo of the item. Once verified, we will send a free replacement or issue a full refund — no return shipment required.

Lost or Missing Orders

If your order does not arrive, contact us at support@anivol.com. We will investigate with our shipping carrier and, once confirmed lost, send a replacement or issue a refund.

Change of Mind

Because our products are consumable dietary supplements, we're unable to offer refunds for change of mind once a product has been opened or used. If your order is unopened and unused, contact us at support@anivol.com within 14 days of delivery to discuss options.

Refund Processing

Approved refunds are issued to your original payment method within 5–10 business days, depending on your bank or card provider.

European Union 14-Day Cooling-Off Period

If your order is shipped into the EU, you have the right to cancel your order within 14 days of receipt, without justification, under EU consumer protection law. To exercise this right, you must accept delivery of the goods — refusing delivery does not count as a valid cancellation. Contact support@anivol.com to initiate this.

Subscriptions

To cancel, pause, or modify a subscription, log in to your account or use the management link in your order confirmation email. Subscriptions can be cancelled anytime before the next billing date with no cancellation fee.